Comments on: The Barracuda Firewall Frenzy & How It’s Impacting Pardot Bounce Rates

By: Jill

Jill — Mon, 16 Sep 2019 13:29:48 +0000

In reply to Mike Creuzer. Your suggestion is appreciated, Mike. I'll try it.

By: Mike Creuzer

Mike Creuzer — Mon, 16 Sep 2019 13:19:34 +0000

In reply to Jill.

I would recommend a support ticket if you have many hundreds or thousands of instances.

If it’s just a few hundreds, I will set my list size to 10 and control click every prospect record on that list page to open them in new tabs, twiddle the bits in step 3. Close the tabs as you are done, and then go to the next page and repeat.

I won’t finish the whole process in 1 tab, I push a button on the screen go to the next tab, push that same button, next tab, etc. Now I go back and do the next step on all the records 1 tab at a time, then do the next step. Gets around having to wait for page loads and such. Fastest way I have figured out how to do bulk edits in the UI.

By: Jill

Jill — Mon, 16 Sep 2019 13:01:59 +0000

In reply to Mike Creuzer. Hello Mike and thank you for your prompt reply. That is correct; we have not implemented AMPSEA. Without it, is there a way to accomplish what I was intending to do?

By: Mike Creuzer

Mike Creuzer — Mon, 16 Sep 2019 12:54:38 +0000

In reply to Jill.

The ‘CRM ID’ import is for the newer “AMPSEA” (Allow Multiple Prospects with Same Email Address) Pardot Accounts. You must have an older Pardot account and don’t have AMPSEA enabled.

You may enable AMPSEA on your account, but research the implications on doing this. Such as https://thespotforpardot.com/2018/06/21/when-suppression-lists-dont-suppress/

By: Jill

Jill — Sat, 14 Sep 2019 22:44:27 +0000

I have a number of email addresses that are opted out and I was going to try your “.test” suggestion to reimport the email addresses to reset them, however, my Pardot (version SFDC Standard Edition) doesn’t seem to provide an option to choose to match the import on CRM ID. It only imports based on email addresses. What am I missing?

By: Mike Creuzer

Mike Creuzer — Wed, 26 Jun 2019 20:20:46 +0000

In reply to Mike Mason.

You can see what they posted on twitter at https://twitter.com/johnbharris72/status/1141335775935696896

By: Mike Mason

Mike Mason — Mon, 24 Jun 2019 15:04:27 +0000

Did Barracuda every say why this happened?

By: Mike Creuzer

Mike Creuzer — Fri, 21 Jun 2019 17:51:40 +0000

In reply to Celine Newsome. If you do your export from the Email Report for the hard bounces, the bounce reason is included in the export. You can now filter for the specific bounce reasons.

By: Celine Newsome

Celine Newsome — Fri, 21 Jun 2019 15:00:03 +0000

How do I import contacts who are only hard bounced and not unsubscribed? That Do Not Email field encompasses both.