Comments on: 3 Ways to Clear Hard Bounces & Opt Outs in Pardot

By: Michele Hill

Michele Hill — Wed, 23 Mar 2022 18:42:25 +0000

Hi Andrea,

Thanks for this information! Do you have any tips or tricks on clearing Soft Bounces? My organization has quite a bit and when doing spot-checking, some should certainly be cleared. I tried looking up to see if we could utilize automation rules but it doesn’t look like we can change the field.

By: Allie Cappitelli

Allie Cappitelli — Thu, 09 Sep 2021 18:01:40 +0000

In reply to Sabine. You could do this by exporting the bounced prospect list from a list email report.

By: Sabine

Sabine — Wed, 14 Jul 2021 11:49:57 +0000

Hi – Very helpful post, thanks a lot. But I don’t know how to export the bounces in option 3/a. Export the list of bounces you need to opt back in.

Thanks for help.

By: Mark Larson

Mark Larson — Mon, 08 Feb 2021 19:31:18 +0000

In reply to Steve. That import option will only be visible if you've enabled the account setting to "Allow Multiple Prospects with the Same Email Address". Otherwise, Pardot will use the email address as the unique identifier. Because of that, the email address cannot be updated at time of import. Salesforce has a useful article that discusses the "AMPSEA" feature in more detail.

By: Mark Larson

Mark Larson — Mon, 08 Feb 2021 19:27:45 +0000

In reply to Jan. I love the creativity here! Like many aspects of Pardot, there's often more than one way to do the same thing. :)

By: Mark Larson

Mark Larson — Mon, 08 Feb 2021 19:13:57 +0000

In reply to Keely Damara.

If you’re using an unsubscribe link in the email, you might try swapping that for an email preferences page instead. Sometimes aggressive corporate mail filters will “click” links in emails to assess the content that’s being sharec… and inadvertently unsubscribe the recipient! If you can identify the IP address of the clickers (Support can often help with this), you can also add those to your visitor filters to screen out the bogus clicks.

By: Steve

Steve — Mon, 02 Nov 2020 09:15:27 +0000

Hi Andrea,

Thanks for your post it helps a lot !

It seems than Pardot change his import wizard or maybe I don’t have same version than you.
I don’t find the tickbox “create and updates prospects using salesforce CRM ID” in the Pardot import wizard, I just have the option to load a file and that’s it.
And after I can’t overwrite the email address…

Can you help me ?

Steve

By: Jan

Jan — Thu, 01 Oct 2020 20:41:59 +0000

There is another way, using form handlers but it takes a little bit of development. In form handler settings it is possible to change the value of Do Not Email to 0, which brings back the much desired green user icon. However you need a custom form that can process multiple email addresses at once. It’s also a good way to go around the role based email restriction in Pardot, because the form handler has no restrictions for tha

By: Keely Damara

Keely Damara — Fri, 26 Jun 2020 02:10:32 +0000

Hello — something strange is going on with our Pardot prospects (we have connected campaigns and prospects turned on) — since last Thursday, when I send a list email, as soon as the email reaches inboxes 99% of our staff emails automatically opt out, regardless of whether or not they opened the email (and they obviously didn’t really opt out).

Any idea what could be causing this? Pardot support has not been very helpful.

I found another blog that suggests one of your steps — downloading the Pardot prospects, changing their emails, deleting them in Pardot and then reimporting them.

By: Pierre Boivin

Pierre Boivin — Wed, 16 Oct 2019 13:03:42 +0000

Weirdly enough the email address updated back on it own after having changed it with “.test”, I didn’t have to do the last step of reverting it.

Maybe Pardot caught on and decided to help out? or maybe just noticed the email isn’t valid and reverted it. It had time to erase the hard-bounce and do not email though, so everything is good. Thanks a lot for this post!